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Customer Help

Our happiness team is always here to assist.

Frequently Asked Questions

HOW LONG WILL IT TAKE FOR MY ORDER TO GET TO ME?
Once your order is placed and payment is verified, there will be an in house processing time of 2-3 business days.
We ship by ePacket (EMS) or USPS and the order should arrive within 2-4 weeks. Tracking and secure checkout are provided for all orders. 
 
We will cover any issues with delivery that did not reach its destination.
* Please take in mind that processing time on busy holiday times might take up to 8 business days.
I NEED TO CHANGE SOMETHING ON MY ORDER, HOW CAN I DO IT?

If you need to change or cancel your order, please contact us immediately by filling the form below or via support@hydrojetpowerwasher.com. Once our warehouse has processed your order, we will be unable to make any changes.

HOW CAN I TRACK MY ORDER?

You can track your order by enter tracking number on our order tracking page.
We will also automatically notify you via email of any important tracking information.

WHAT CURRENCY DO YOU USE TO PROCESS PAYMENTS?

We process all orders in USD. Any other currency will be processed at the checkout with the most current exchange rate.

MY ORDER HASN`T ARRIVED ON TIME, WHAT DO I DO?

If your order has not arrived at the specified delivery time, you can track your order to see where it is located. Sometimes orders are delayed due to local customs hold-ups. Please also reach out to our customer service team and we will provide you with an update.

CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@hydrojetpowerwasher.com. All you need to do is send us an email with the subject line “CANCEL“.

Do you ship to my country?

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DO YOU SHIP WORLDWIDE?

Yes we do!

WHAT DO I DO IF I DIDN'T RECEIVE MY SHIPMENT?

If you think that your package is lost or delayed, please contact our support team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!

In the case that a shipment has been marked as delivered but not actually received, here are a couple of things you can do before contacting our team:

Check with your neighbors, building management, or security to see if they may have received it on your behalf.

Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.