Our happiness team is always here to assist.
Frequently Asked Questions
We ship by ePacket (EMS) or USPS and the order should arrive within 2-4 weeks. Tracking and secure checkout are provided for all orders.
* Please take in mind that processing time on busy holiday times might take up to 8 business days.
If you need to change or cancel your order, please contact us immediately by filling the form below or via email@example.com. Once our warehouse has processed your order, we will be unable to make any changes.
You can track your order by enter tracking number on our order tracking page.
We will also automatically notify you via email of any important tracking information.
We process all orders in USD. Any other currency will be processed at the checkout with the most current exchange rate.
If your order has not arrived at the specified delivery time, you can track your order to see where it is located. Sometimes orders are delayed due to local customs hold-ups. Please also reach out to our customer service team and we will provide you with an update.
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email firstname.lastname@example.org. All you need to do is send us an email with the subject line “CANCEL“.
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Yes we do!
If you think that your package is lost or delayed, please contact our support team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!
In the case that a shipment has been marked as delivered but not actually received, here are a couple of things you can do before contacting our team:
Check with your neighbors, building management, or security to see if they may have received it on your behalf.
Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.